Solved Stargo latest version install problem

Stargazer14
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01 May 2020 14:05 - 25 Jun 2020 13:54 #252 by Stargazer14

Stargo latest version install problem was created by Stargazer14

I have tried to install the latest software [6.20PS3] following the procedure as in the YouTube video but all I get is a AV message to say that the program is unsafe. When I disable that report I then get a further message from Windows [v10] to say that the program is unsafe and cannot be installed - even when I run it as Administrator privilege. What am I missing?

Last edit: 25 Jun 2020 13:54 by Stefano82.

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Stefano82
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Don't panic

04 May 2020 10:23 - 04 May 2020 10:33 #260 by Stefano82

Replied by Stefano82 on topic Stargo latest version install problem

Hi

Try to temporary disable Windows Smart Screen Defender

Please follow this tutorial to watch how to disable it, try again and let us know about.

Best regards

Stefano
Avalon Instruments Team

Last edit: 04 May 2020 10:33 by Stefano82.

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Stargazer14
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06 May 2020 18:44 #264 by Stargazer14

Replied by Stargazer14 on topic Stargo latest version install problem

Hi Stephano. Tried your suggestion but I get an error message..... attached. Regards. Robert.

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Stefano82
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07 May 2020 07:01 #266 by Stefano82

Replied by Stefano82 on topic Stargo latest version install problem

Hi Robert

Please try to change the location folder of the installer file. Put it, for example, on the desktop or in the Download folder and install the Software by clicking on the "run as administrator as administrator" button, as shown in the video and stated on the StarGo User Manual at pages 14/15.

Probably inside that folder windows prevent you to install softwares if you don't have administrator rights.

Please try in this way and let us know about.

Best regards

Stefano
Avalon Instruments Team

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Stargazer14
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10 May 2020 18:11 #271 by Stargazer14

Replied by Stargazer14 on topic Stargo latest version install problem

Hello Stephano. I have tried all of those options. I get the same message. It seems that Windows 10 is ignoring the file or cannot locate it. Very strange?. Regards. Robert

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Stefano82
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Don't panic

11 May 2020 07:24 - 12 May 2020 06:46 #272 by Stefano82

Replied by Stefano82 on topic Stargo latest version install problem

Hello Robert.

Did you try to temporary disable windows defender?

Try in this way and let us know about.

Best regards

Stefano
Avalon Instruments Team

Last edit: 12 May 2020 06:46 by Stefano82.

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Solved Stargo latest version install problem

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