Troubleshooting

Suggestions and tips for Avalon Instruments products

StarGo WiFi and SkySafari instable connection issue

When an instable StarGo WiFi connection occur or when attempting the connection with SkySafari the message: “Connection Failure SkySafari can’t make a wireless network connection to the scope. Make sure you’ve joined its Wi-Fi network, and entered its IP address correctly” appear, the problem could be too many wi-fi networks covering the working area.

Solutions


Working area covered by many wifi networks

Disable all the automatic connection option with all your usual Wi-Fi networks, this is important because, in case of loosing/decreasing connection quality, the Wi-Fi connection protocol always search for more powerful wifi networks, at this point the connection with the StarGo is lost, that's why it is better to let only the StarGo Wi-Fi connection as automatic (if your device allows this option).