This issue may occur due to:

- windows updates

- COM PORT changing

- StarGo Software/Firmware mismatch

- Firmware corruption

In order to fix this issue it is suggested to donwnload from our Support Page the latest StarGo Software/Firmware release and perform a new, clean StarGo software installation.

After the software installation it must be performed the firmware upgrade.

This procedure has been shown in the following video.

In case user has his own customized mount configuration file, after the upgrade should select the standard mount configuration file on depending on the mount to use.