Question StarGo wifi off

I recently got a second hand M-zero with StarGo Wifi on eBay. Everything seems to work well but I cannot find the Wifi. It seems that the Wifi was either turned off or is defective. How can I troubleshoot it? Thanks a lot.

Hi Stefano,

I tried with my Android phone and tablet, as well as with my Win10 laptop. None of them found any network SSID labeled "StarGo_XXX". Is there anyway to reset wifi in StarGo? I don't see a clear option to do that.

Thanks

Sorry to insist on this but I got no answer from the email I sent to the company last week. I am just trying to get tech support to have a look on this issue. I researched a bit more on this and it is a matter of fact I have no wifi from the StarGo. No hotspot called StarGo, nothing with signal nearby besides my own internet. Researching in this forum I found out about the StarGo_tools.exe. I ran it with admin rights but there is no wifi reported by it. The name and pin are blank even if I hit "Read Paramaters", the ok and save buttons I greyed out, even if I type something on it I cannot get it through no matter what status of the StarGo is (blinking or solid LED). Please can someone help me troubleshooting this?