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Question Merlino error
- toriqo
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15 Nov 2023 11:58 - 15 Nov 2023 21:24 #1222
by toriqo
Merlino error was created by toriqo
i get this warning in the events viewer - Application 'C:\Program Files (x86)\Avalon\MerlinoN\MerlinoN.exe' (pid 11144) cannot be restarted - Application SID does not match Conductor SID. and once that happens, the merlino app freezes, the stargo app freezes including the driver (the mount can't be controlled anymore), and nothing works anymore. the only option is to reboot merlino's computer.
any advice on how to fix this? pretty dangerous to have this happening and then starts to rain.
thanks
any advice on how to fix this? pretty dangerous to have this happening and then starts to rain.
thanks
Last edit: 15 Nov 2023 21:24 by toriqo.
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- Stefano82
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17 Nov 2023 13:19 #1225
by Stefano82
Stefano
Avalon Instruments Team
Replied by Stefano82 on topic Merlino error
Hello
Which version of Merlino.exe run on your pc?
Best regards
Which version of Merlino.exe run on your pc?
Best regards
Stefano
Avalon Instruments Team
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- toriqo
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18 Nov 2023 08:25 #1227
by toriqo
Replied by toriqo on topic Merlino error
3.0.6, the last one you sent me
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20 Nov 2023 13:47 #1231
by Stefano82
Stefano
Avalon Instruments Team
Replied by Stefano82 on topic Merlino error
Hello
It seems to be something related with lack of permissions on Windows or corrupted files.
Please read this article:
makethatpc.com/application-sid-does-not-match-conductor-sid/
If the article cannot help you to fix the issue, please send us the log file that you can find at the following path:
%userprofile%\AppData\Roaming\MerlinoN\log.txt
Afterwards it may help you to uninstall and reinstall the Merlino Installer.
In case you only have the .exe, we will provide you the full installer.
Best regards
It seems to be something related with lack of permissions on Windows or corrupted files.
Please read this article:
makethatpc.com/application-sid-does-not-match-conductor-sid/
If the article cannot help you to fix the issue, please send us the log file that you can find at the following path:
%userprofile%\AppData\Roaming\MerlinoN\log.txt
Afterwards it may help you to uninstall and reinstall the Merlino Installer.
In case you only have the .exe, we will provide you the full installer.
Best regards
Stefano
Avalon Instruments Team
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- toriqo
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22 Nov 2023 14:13 #1232
by toriqo
Replied by toriqo on topic Merlino error
i saw that article, there's nothing to take ownership of. you also sent me the installer, i've uninstalled and reinstalled to no avail.
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07 Dec 2023 17:04 #1263
by Stefano82
Stefano
Avalon Instruments Team
Replied by Stefano82 on topic Merlino error
In the Merlino Windows the recovery tool is enabled, so we strongly suggest to roll back to a previous recovery point and check if the problem will be solved.
It may be that the reason of the issue comes from one of the last update or software/driver installation.
It may be that the reason of the issue comes from one of the last update or software/driver installation.
Stefano
Avalon Instruments Team
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