Troubleshooting

Suggestions and tips for Avalon Instruments products

The Motorized Polar Alignment function has been designed to work with the Merlino Board. If the Merlino Board is not available, to manage the operation, both the StarGo AUX ports must be used. In this way is not possible to manage the focuser and the Motorized Polar Alignement via ASCOM at the same time. It would be only possible, after the Polar Alignment, take off one of the two cables to use the focuser. The motors for the Motorized Polar Alignment Function can only be assembled in the factory.

Avalon Instruments provide a power supply with a 5,5 mm external diameter, 2,1 mm internal diameter, that has been chosen due to his standard characteristichs, easy to find on the market and, above all, during the risk evaluation process, it has been noticed that in case of cable stretching, the connector can come out without any damages.

The best guiding performance with our belt driven mounts comes by using the lowest possible guiding speed ( 0,2 / 0,4 ) , the shortest possible guide exposure ( 1 sec is ok ) and the lowest possible RA/DEC pulse guide duration (300 / 600).

The following procedure is strongly reccommended during the first StarGo installation or in case of connection problem

Issue

"No Connection" error message during the StarGo connection

When an instable StarGo WiFi connection occur or when attempting the connection with SkySafari the message: “Connection Failure SkySafari can’t make a wireless network connection to the scope. Make sure you’ve joined its Wi-Fi network, and entered its IP address correctly” appear, the problem could be too many wi-fi networks covering the working area.

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